Frequently Asked Questions
Does insurance generally cover the cost of each available cleaning service?
In most cases, many insurance companies will cover the cost of our services. Several commercial, home owners and auto insurance policies include coverage for specialty cleanup services, aside from hoarder cleanup. While there is no guarantee an insurance company will cover a specific service, we will work with those that do from the beginning a claim is made until after the cleanup is completed and the claim is closed. We will do our best to ensure all of your needs are taken care of during this stressful time and we will work efficiently to get the job done as soon as possible.
How quickly do you respond after receiving a service request?
We are committed to beginning each job as quickly as possible and typically respond within 1-4 hours after receiving a request. We do our best to arrive at each job on time; however, depending on weather and traffic, arrival times may vary. If need be, customers can also schedule a specific time and day for one of our crews to begin the cleanup process.
Is it necessary to acquire cleanup services or can I do it myself?
We do not advise you or your employees to clean up blood or bodily fluids. Without proper training, an exposure plan and the proper protective equipment, you could put yourself and others in danger. Blood borne pathogens and bacteria can lead to serious illness if not properly cleaned. The Occupational Safety and Health Administration could also fine your company if you do not follow certain cleanup and disposal guidelines.
Should I hire a restoration company to handle my cleanup?
No. Most restoration companies do not have the proper training to return your property back to a safe environment. Due to their lack of knowledge about specific cleanup processes, their work can often leave you exposed to pathogens and bacteria. If you would like to go with another company, we recommend you find one that specializes in biohazard remediation.
Can your company handle Ebola Virus outbreaks?
Yes. We have several contingency plans in place in the event of an Ebola Virus outbreak. From medical facilities and organizations to local companies and the Arizona Department of Health, we work with several different entities to ensure we can properly handle Ebola Virus Eradication.